Returns - Changes Policy

Fabrics Cut to Measure & Special Products
• Fabrics cut to measure, as well as discounted products, filling materials, or seasonal items, are cut or prepared to order according to the customer's specifications. Each piece or batch is unique and cannot be rejoined or reused; therefore, it cannot be returned after cutting or preparation.

Non-Collection of Orders
• If a fully paid order is returned to us because it was not collected, no refund will be issued. However, we can resend the order for an additional shipping fee if you wish.
• For orders with in-store pickup, collection is only possible after full payment. If the order is not collected, the amount will not be refunded. Fabrics and special products are cut or prepared to order; each piece or batch is unique and cannot be rejoined or reused, and therefore cannot be returned after cutting or preparation.

Non-Collection with Cash on Delivery
• In the case of an order not being collected without a valid, proven reason, your customer code will be registered in our system. For any future order, if you choose Cash on Delivery, this option will not be available, and payment will need to be made via bank transfer or IRIS Payments.

Return & Product Usage Instructions
• Products must be in their original condition and accompanied by the receipt or invoice and their packaging. Return shipping costs are covered by us only in case of our fault or defect. We are not responsible for and cannot replace products that have been damaged due to improper or incorrect use. Each product page provides detailed information about the composition, characteristics, and care instructions. For any questions, please do not hesitate to contact us.

Defective Products or Our Mistakes
• If a proven defect occurs (e.g., weaving problem) or an error is made on our part, you have the right to a return after sending us a photo or video showing the issue. You may request a replacement or a refund.

Right of Withdrawal
• In accordance with Directive 2011/83/EU, you have the right to withdraw within 14 days from the receipt of products purchased remotely (online, by phone, mail order, or at home), except for fabrics cut to measure and the special products mentioned above.

Contact Us
• For any return or exchange request, please contact us first at +306948804534 or email us at info@yfasmatakoumarelis.gr.