Shipping and Charges

Charges with ELTA Courier
• Heraklion:
– Free pick up from the store.
– For parcels weighing up to 2 kg the charge is 3€ and for each additional kg +1€.

• Prefectures of Chania-Lassithi-Rethymnon:
– For parcels weighing up to 2 kg the charge is 3.20€ and for each additional kg +1€.

• Rest of Greece, including islands and inaccessible destinations:
– For parcels weighing up to 2 kg the charge is 3.40€ and for each additional kg +1€.

Additional Charges
• Shipping by COD (cash, check) the charge is 2€.

Shipping
• Our products are sent via ELTA Courier.

•The delivery of the finished products takes place:
– For the city of Heraklion the same day or the next day of the order. Also for the residents of Heraklion, there is the possibility of free collection from the store.
– For the rest of Greece, the shipping time ranges between 1 to 4 working days, except for the unexpected, from the day of the order or its payment with the option of depositing in a bank account.

• In case a product is temporarily out of stock or the measures are not sufficient, we inform you immediately.
Shipping may be delayed by 2 to 5 working days if the product is temporarily out of stock. If the delay exceeds the stipulated period, the order remains pending and we will contact you for the expected product availability time, replacement, or cancellation of the order.

• Executions of orders take place Monday to Friday, 09:00 a.m. at 14:00 p.m.

• Upon completion of the delivery of the order to ELTA Courier, we send you an email with the tracking number of your parcel, in order to monitor its progress on its site ELTA Courier.

• In areas where there are no ELTA Courier branches, your orders are delivered by the ELTA in your area or you can pick them up from the ELTA branch with the voucher we have sent you.

• From the moment of delivery of the order to the courier company, yfasmatakoumarelis.gr is not responsible for any delay in the delivery of the products to the recipient due to the courier company and falls under their terms of use.

• For information on international shipments, contact us by phone at 2810333559 or via email at info@yfasmatakoumarelis.gr.