GENERALLY
The website yfasmatakoumarelis.gr hosts the online store selling the products of the company Fabrics Koumareli by Efstratios Koumarelis, located at 14 Argyraki Street in Heraklion, Crete, PC 71201, with Tax Identification Number (Tax Registration Number) 031148088, Tax Office of Heraklion, G.E.MI. 075857027000.
Koumarelis Fabrics shop contact information:
Argyraki 14, Heraklion Crete, Greece Post Code: 71201 Telephone:2810333559
e-mail: info@yfasmatakoumarelis.gr
e-shop: yfasmatakoumarelis.gr
READ THE FOLLOWING CONDITIONS CAREFULLY FIRST USE THE SERVICES OF THE WEBSITE yfasmatakoumarelis.gr.
USING THE SERVICES OF THE WEBSITE yfasmatakoumarelis.gr, YOU AGREE THAT YOU COMMIT TO THESE TERMS.
If you use a service of our website or send us emails from your computer or mobile device, contact us electronically. We will contact you electronically in various ways, e.g., via email or text messages. For contractual purposes, you agree that any written consent we send to you electronically is not required unless otherwise required by applicable law.
2. COPYRIGHT RIGHTS AND DATA BANK RIGHTS
All content contained or provided through our websites, such as texts, graphics, logos, images, clips, and data collections, is the property of yfasmatakoumarelis.gr ("Company") or a third party that supplies the content and is protected by Greek law and from international copyright laws and databases. Also, all content provided through the service of our website is the exclusive property of yfasmatakoumarelis.gr and is protected by Greek and international copyright laws and databases.
The systematic removal and/or re-use of parts of services of our website is not allowed without our explicit written consent. In addition, you cannot create and/or publish your own database that contains material parts of a service of our website (such as prices and information about a product) without the explicit written consent of yfasmatakoumarelis.gr.
3. SIGNS AND DISTINCTIONS
The graphics, logos, headers, and service names contained or provided through the services of our website, represent the trademarks and insignia of yfasmatakoumarelis.gr The trademarks contained in our website may not be interpreted in a way that may confuse our customers or in a way that degrades or discredits yfasmatakoumarelis.gr. All other brands and trademarks that do not belong to the company and appear in service of our website are the property of their respective owners.
4. LICENSE AND ACCESS
Subject to compliance with these Terms of Use, the "Company" grants you an unlimited and non-subjective license to access its website and use its services. This license does not cover the commercial use of the services of the "Company" or its content, the collection and use of information about the product, descriptions or pricing, derivative use of the services of the website yfasmatakoumarelis.gr or its content, download or copying account information for the benefit of another merchant.
5. USER-MEMBER ACCOUNT
You may create a user account on our website to use some of its services, or you may need to sign in to your account and have a valid payment method associated with it. Make sure your payment methods are correct.
If you use an account on our website, you are responsible for ensuring the confidentiality of your account and password, as well as restricting access to it from your computer and mobile devices. To the extent permitted by applicable law, you agree that you are responsible for all activities that take place through your account or password. You must take all necessary steps to ensure that your password is kept confidential and secure, and you must notify us immediately if you suspect that a third party has obtained your password or that your password is being used without authorization. You are responsible for ensuring that your information is accurate and complete and notifying us of any changes to the information you provide to us. Read their protection statement on your personal data on protecting your privacy.
You are not allowed to use a service of our website:
8. OTHER TERMS
The specific terms of use, as well as the relationship between the user and the "Company", are subject exclusively to Greek law, the law of the European Union, and the relevant international treaties.
If one or more of the provisions of these Terms of Use are or will become ineffective, this will not affect the validity of the remaining provisions.
This constitutes the entire agreement between the "Company" and the visitor / user-member of its pages and services and binds only them.
We reserve the right to change these terms of use at any time with a future effect if there is a reason for this. No modification of these terms will be considered and will not form part of this agreement unless it has been formulated in writing and incorporated into it.
Fabrics Cut to Measure & Special Products
• Fabrics cut to measure, as well as discounted products, filling materials, or seasonal items, are cut or prepared to order according to the customer's specifications. Each piece or batch is unique and cannot be rejoined or reused; therefore, it cannot be returned after cutting or preparation.
Non-Collection of Orders
• If a fully paid order is returned to us because it was not collected, no refund will be issued. However, we can resend the order for an additional shipping fee if you wish.
• For orders with in-store pickup, collection is only possible after full payment. If the order is not collected, the amount will not be refunded. Fabrics and special products are cut or prepared to order; each piece or batch is unique and cannot be rejoined or reused, and therefore cannot be returned after cutting or preparation.
Non-Collection with Cash on Delivery
• In the case of an order not being collected without a valid, proven reason, your customer code will be registered in our system. For any future order, if you choose Cash on Delivery, this option will not be available, and payment will need to be made via bank transfer or IRIS Payments.
Return & Product Usage Instructions
• Products must be in their original condition and accompanied by the receipt or invoice and their packaging. Return shipping costs are covered by us only in case of our fault or defect. We are not responsible for and cannot replace products that have been damaged due to improper or incorrect use. Each product page provides detailed information about the composition, characteristics, and care instructions. For any questions, please do not hesitate to contact us.
Defective Products or Our Mistakes
• If a proven defect occurs (e.g., weaving problem) or an error is made on our part, you have the right to a return after sending us a photo or video showing the issue. You may request a replacement or a refund.
Right of Withdrawal
• In accordance with Directive 2011/83/EU, you have the right to withdraw within 14 days from the receipt of products purchased remotely (online, by phone, mail order, or at home), except for fabrics cut to measure and the special products mentioned above.
For any return or exchange request, please contact us first at +306948804534 or email us at info@yfasmatakoumarelis.gr.
IIb. Cancellations Policy
If your order is placed by 14:00, you can cancel it within 1 hour of placing it.
Orders placed after 15:00 can be canceled until 10:00 of the next business day.
To cancel, please call +306940906687 or send an email to info@yfasmatakoumarelis.gr.
After placing your order, within half an hour to one hour you will receive a confirmation message informing you that your order has been received and is being prepared for packaging and shipment.
From the moment you receive this message, the cancellation window has expired.
If you cancel before the fabric is cut and within the cancellation window, your payment will be refunded in full in case of prepayment.
If the cancellation is made after the fabric has been cut or after the cancellation window has passed, cancellation and refunds are not possible. Fabrics are cut to order and are considered products made according to the customer's specifications; therefore, they cannot be returned after cutting.
Note about Cash on Delivery:
If you have chosen cash on delivery and cancel after the fabric has been cut, the store reserves the right to request compensation for the cutting cost, as the product cannot be resold.
III. TERMS OF SALE THROUGH OUR WEBSITE
1. FIELD OF APPLICATION
These terms of sale govern the sale of products from the website of yfasmatakoumarelis.gr ("Company") to you.
Please read these terms and conditions carefully before placing an order through the yfasmatakoumarelis.gr website. By placing an order for the purchase of products through our website, you declare that you agree with the application of the specific terms of sale.
2. DRAWING A CONTRACT
Your order is an offer to the "Company" to conclude a purchase contract with it. If you place an order through our website, we will send you an email confirming receipt of your order and its details (order confirmation). This order confirmation is not an acceptance of your offer but is intended only to inform you that your order has been received by us. A purchase contract is only concluded when we send the ordered product to you and confirm the shipment with you by a second email. If your order is shipped in more than one package, you may receive a separate shipping confirmation for each package. In this case, for each shipment confirmation, a separate purchase agreement is concluded between us for the products mentioned in the respective shipping confirmation. The contracting party is yfasmatakoumarelis.gr. Regardless of the right of withdrawal by paragraph II, you can cancel your order for a product at any time, before receiving a shipping confirmation, if the company agrees.
3. PRICES
All our products are listed with the legal VAT.
4. PAYMENT
You can make the payment of your order by credit or debit card, cash on delivery, bank deposit, IRIS Payments, or payment in our store.
5. SHIPMENT
• Our products are sent in Greece via ELTA Courier, Geniki Taxydromiki and BOX NOW. Find out more about the Charges here.
• Orders shipped to Cyprus are delivered via BOX NOW or any other courier company of your choice, upon prior arrangement with our store. However, the cost and delivery times of courier services other than our partners are not our responsibility!
• Shipping can also be done via a courier service of your preference, upon prior arrangement with our store.
However, delivery costs and times for courier companies other than our partner ELTA Courier, Geniki Taxydromiki, and BOX NOW are not within our responsibility! Click HERE to see the steps you need to follow.
• For the city of Heraklion, there is the possibility of free collection from the store.
• All orders are prepared and shipped on a first come, first served basis from 1 to 5 working days, from the day of order or payment by bank transfer/IRIS. If your order is urgent, please let us know in the notes so that we can take our turn accordingly. Orders are executed Monday to Friday from 09:00-14:00.
*From the moment of delivery of the order to the courier company, yfasmatakoumarelis.gr is not responsible for any delay in the delivery of the products to the recipient due to the courier company falling under their terms of use.
Important update!
Order dispatch from our store is carried out within the timeframes mentioned above. During peak periods (such as sales, Christmas, Easter, or the tourist season), or in cases of exceptional circumstances (such as strikes, delays in ferry transportation, or adverse weather conditions), delays may occur that are not related to the operation of our store but rather due to increased workload on our partner courier services.
Bulky parcels
Bulky parcels are sent by a transport company, while payment is made only by bank deposit.
Arrival Times and Methods of Delivery/Pickup
• Upon completion of the delivery of the order to ELTA Courier*, you will be sent an email or SMS, or Viber message with the Shipping Code.
• Orders usually arrive in your area, except in exceptional circumstances, and depending on the destination and season, the next or after 2-4 working days after their dispatch from our store.
• If you wish, you can pick up your order from the ELTA Courier or Post Office in your area using the delivery code we have sent you.
• Please be aware that, as our store is located in Heraklion, Crete, all orders from outside Crete and Attica will first arrive at the Elta Courier sorting centers in Attica before being transferred to your destination.
• In areas where there are no ELTA Courier branches, your orders are delivered or picked up by you from the ELTA store with the code we have sent you. When the order arrives in your area you receive an SMS or Viber from the ELTA on the registered mobile phone. By clicking here you can find out about the stores that serve your area and the way of delivery or collection from the box.
• Pick up from a Box Now automated locker — whenever it suits you, even at night!
• Locker retention time: 72 hours
• Greece Estimated Delivery Time: 1–3 business days for Mainland Greece from the day of pickup from the locker, and 3–4 business days for the Islands..
• Cyprus Estimated Delivery Time: 4–7 working days from the day of pickup from the locker.
• The dispatch of orders from our store is carried out within the estimated timeframes stated on our website. However, the delivery time estimated by BOX NOW may vary depending on the geographic area, local locker availability, and/or the workload of the courier network. During peak periods (such as sales, holidays, or the tourist season), or in cases of unforeseen circumstances (e.g. such as strikes, delays in ferry transportation, or adverse weather conditions), minor delays may occur that are beyond our control.
• For information on international shipments within the European Union please contact us by phone at 2810333559 or via email at info@yfasmatakoumarelis.gr.
• Upon completion of the delivery of the order to Geniki Taxydromiki*, you will be sent an email or SMS, or Viber message with the Shipping Code.
• Orders usually arrive in your area, except in exceptional circumstances, and depending on the destination and season, the next or after 2-4 working days after their dispatch from our store.
• If you wish, you can pick up your order from the Geniki Taxydromiki Office in your area using the delivery code we have sent you.
• Please be aware that, as our store is located in Heraklion, Crete, all orders from outside Crete and Attica will first arrive at the Geniki Taxydromiki sorting centers in Attica before being transferred to your destination.
6. Availability of products
1) Instant Dispatch
The product is ready for delivery and is shipped on the same day or the day after the order or payment with the option of bank deposit/IRIS payments.
• If you place an order on a product that is listed as On Stock and receive an email that: ''the quantity of the product you have selected is not sufficient in stock'', it means that this is a standard product, which is constantly being replenished in our warehouse. Unless unexpectedly, the product is again available in stock within 1 to 2 working days after it is exhausted. If you place the order and the product is out of stock, we will inform you that there is not enough in stock and when a new delivery is expected. Once we receive it, the order is shipped immediately.
2) Shipment in 2-5 working days
The product is not always ready to be delivered to the store, for this reason, there is a time frame of 2-5 working days for shipping.
3) Upon Order
The product is not ready for delivery in the store and is only shipped upon order within 2-5 working days after the order is placed.
4) Not Available
If a product is Unavailable or the measures you need are not sufficient, you can contact us by phone at 6948804534 or email info@yfasmatakoumarelis.gr so that we can inform you about the availability. If the delivery is going to be delayed long enough or there is no longer availability at the supplier, we will inform you immediately. If the delay exceeds 5 working days, the order remains pending and we will contact you about the expected time of product availability, replacement, or cancellation of the order.
Important Update!
• If you place an order on a product that is shown as readily available and are informed that the quantity of the product you have selected is not sufficient in stock as the system has not had time to update it and the supplier has sold out the product, you can proceed to purchase the remaining quantity, replace the product or cancel the order.
7. DELIVERY
Delivery takes place at the delivery address specified by the customer unless otherwise agreed. In areas where there are no ELTA Courier branches, your orders are delivered or picked up by you from the ELTA store with the code we have sent you. When the order arrives in your area you receive an SMS or Viber from the ELTA on the registered mobile phone. By clicking here you can find out about the stores that serve your area and the way of delivery or collection from the box.
The goods are delivered without undue delay, but definitely within 15 calendar days of their order.
From the moment of delivery of the order to the courier company, yfasmatakoumarelis.gr is not responsible for any delay in the delivery of the products to the recipient due to the courier company falling under their terms of use.
If the delivered products do not pass either through the customer's door or staircase or because the customer was not accessible to the specified delivery address, the customer bears the cost for the unsuccessful delivery.
In case of a delay in the delivery of your order, contact us by email at info@yfasmatakoumarelis.gr or by phone at 2810333559.
8. WARRANTY ABOUT PRODUCTS DELIVERED
We are obliged to deliver the products ordered by you with their agreed properties and without real defects, according to articles 534 et seq. Of the Civil Code.
9. APPLICABLE LAW
Greek law applies to the specific terms of sale.
10. CHANGES TO THE TERMS OF SALE
We reserve the right to make changes to our website, policies, terms, and conditions, including the terms of sale at any time. Your order is subject to the terms of sale that apply at the time of your order. If any provision of these terms of sale is ineffective, invalid, or for any reason non-enforceable, then this provision is considered detachable and does not affect the validity and enforceability of the other provisions.
11. STATEMENT OF NON-RESIGNATION
If you violate these terms of sale and do not react, we continue to have the right to exercise our rights in any other case in which you violate these terms of sale.
12. MINORS
We do not offer products for sale to minors under 18 years. Products for children can only be purchased by adults over 18 years old.
QUICK ORDER
Without registration
PHONE SERVICE
Customer Services
Contact Form
Argyraki 14, Heraklion Crete, Greece, 71201
Physical store: 2810333559 during business hours.Eshop: +306948804534 Mon.- Sat.:10:00-15:00. 
info@yfasmatakoumarelis.gr
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