• Returns of fabrics that have been cut by the measure are NOT ACCEPTABLE, because it is not possible to reunite them with the rest of the place, as well as with discounted products and seasonal items.
• According to Directive 2011/83 / EU of the European Parliament, if you have purchased a product or service online or in-store (by telephone, by mail order, or from a home seller), you have the right (cancellation) to cancel the order or part of it and refund your money within 14 calendar days from the date of delivery. The right of withdrawal does not apply to purchases in our physical store or receipt of your order after purchase through our website.
• You have the right to return the entire order within 14 calendar days from the date of delivery, to replace the products, or to return your money to a bank account that you indicate to us. Shipping costs are borne by the customer, as well as the choice of return method. The product must be in its original condition, free of defects, and be accompanied by proof of retail sale. In case the product does not meet the above conditions, it will be returned to the sender at his own expense.
• In case of proven fault of yfasmatakoumarelis.gr or real defects of the products (eg textile defect), you have the right to return the products you bought and request their replacement or refund. From our side, we will examine very carefully the returned products as soon as we receive them in our store and we will inform you immediately by phone or by e-mail. In these cases, the cost is borne by yfasmatakoumarelis.gr.
• You can cancel your order before the fabrics are cut and shipped. If payment has been made, your money will be refunded.
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