• Our products are sent in Greece via ELTA Courier, Geniki Taxydromiki and BOX NOW. Find out more about the Charges
here.
• Orders shipped to Cyprus are delivered via BOX NOW or any other courier company of your choice, upon prior arrangement with our store. However, the cost and delivery times of courier services other than our partners are not our responsibility!•
Shipping can also be done via a courier service of your preference, upon prior arrangement with our store.However, delivery costs and times for courier companies other than our partner ELTA Courier, Geniki Taxydromiki, and BOX NOW are not within our responsibility! Click HERE to see the steps you need to follow.• For the city of Heraklion, there is the possibility of free collection from the store.
• All orders are prepared and shipped on a first come, first served basis from 1 to 5 working days, from the day of order or payment by bank transfer/IRIS. If your order is urgent, please let us know in the notes so that we can take our turn accordingly. Orders are executed Monday to Friday from 09:00-14:00.
*From the moment of delivery of the order to the courier company, yfasmatakoumarelis.gr is not responsible for any delay in the delivery of the products to the recipient due to the courier company falling under their terms of use.
Important update!
Order dispatch from our store is carried out within the timeframes mentioned above. During peak periods (such as sales, Christmas, Easter, or the tourist season), or in cases of exceptional circumstances (such as strikes, delays in ferry transportation, or adverse weather conditions), delays may occur that are not related to the operation of our store but rather due to increased workload on our partner courier services.
Bulky parcels
Bulky parcels are sent by a transport company, while payment is made only by bank deposit.
Arrival Times and Methods of Delivery/Pickup
• Upon completion of the delivery of the order to ELTA Courier*, you will be sent an email or SMS, or Viber message with the Shipping Code.• Orders usually arrive in your area, except in exceptional circumstances, and depending on the destination and season, the next or after 2-4 working days after their dispatch from our store.• If you wish, you can pick up your order from the ELTA Courier or Post Office in your area using the delivery code we have sent you.
• Please be aware that, as our store is located in Heraklion, Crete, all orders from outside Crete and Attica will first arrive at the Elta Courier sorting centers in Attica before being transferred to your destination
.
• In areas where there are no ELTA Courier branches, your orders are delivered or picked up by you from the ELTA store with the code we have sent you. When the order arrives in your area you receive an SMS or Viber from the ELTA on the registered mobile phone. By clicking
here you can find out about the stores that serve your area and the way of delivery or collection from the box.
• Pick up from a Box Now automated locker — whenever it suits you, even at night!
• Locker retention time: 72 hours
• Greece Estimated Delivery Time: 1–3 business days for Mainland Greece from the day of pickup from the locker, and 3–4 business days for the Islands..
• Cyprus Estimated Delivery Time: 4–7 working days from the day of pickup from the locker.
• The dispatch of orders from our store is carried out within the estimated timeframes stated on our website. However, the delivery time estimated by BOX NOW may vary depending on the geographic area, local locker availability, and/or the workload of the courier network. During peak periods (such as sales, holidays, or the tourist season), or in cases of unforeseen circumstances (e.g. such as strikes, delays in ferry transportation, or adverse weather conditions), minor delays may occur that are beyond our control.
• Upon completion of the delivery of the order to Geniki Taxydromiki*, you will be sent an email or SMS, or Viber message with the Shipping Code.
• Orders usually arrive in your area, except in exceptional circumstances, and depending on the destination and season, the next or after 2-4 working days after their dispatch from our store.
• If you wish, you can pick up your order from the Geniki Taxydromiki Office in your area using the delivery code we have sent you.
• Please be aware that, as our store is located in Heraklion, Crete, all orders from outside Crete and Attica will first arrive at the Geniki Taxydromiki sorting centers in Attica before being transferred to your destination.
• For information on international shipments within the European Union please contact us by phone at 2810333559 or via email at info@yfasmatakoumarelis.gr.
2. Availability of Products Policy3. Orders Delivery Policy 
Contact Form
Argyraki 14, Heraklion Crete, Greece, 71201
Physical store: 2810333559 during business hours.
info@yfasmatakoumarelis.gr
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