Frequent Ask Questions

• In our physical store on the street Argyraki 14  in Heraklion, Crete.
• In our online store:yfasmatakoumarelis.gr
• By telephone order on the landline 2810333559
• On social media pages, Facebook: Υφάσματα Κουμαρέλης and Instagram:yfasmatakoumarelis.

• Choose the products and the quantity that interests you.
• Add them to the Shopping Cart.
• Complete your order as a guest (without registration) or create a Free Account.
• Enter the shipping details of your order.
• Choose the payment method you want.
• Check your order and click "Complete order".

If you followed the above procedure correctly, you will see the message of the successful order and you will receive an email with your full order and all its details in the email you stated.


3. Is there a minimum order amount?

• No, there is no minimum order amount.

• The minimum amount of fabric cutting is 0.50 points (half a meter).

• Yes, if for example, you need 2 pieces of 1 meter in some fabric, you can order 2 meters and in the notes let us know that you want it cut into 2 pieces of 1 meter, etc.

• Cash on delivery.
• Credit / Debit Card Payment.
• Deposit or Transfer to a bank account.
• Payment in our store.

For more information on payment methods, click here

• With free pick-up from our physical store on the street Argyraki 14  in Heraklion, Crete.
• Via courier company ELTA Courier.
• Through a transport company of your choice.

For more information on shipping methods and charges, click here


8. Is it possible to return my order?

• You have the right to return all or part of the order within 14 calendar days from the date of receipt, if it meets the conditions of the return policy of yfasmatakoumarelis.gr.

For more information on the product return policy, click here


9. Is it possible to cancel my order?

• You have the right to cancel the entire order or part of it if the stage at which it is allowed.

For more information on your order cancellation policy, click here


10. Can I add a product to the order I just placed?

• If you have completed your order and you want to add another product, you should place a second order with the product you want and in the comments ask to join the orders by indicating the number of the previous order.

• Upon completion of your order in our online store, you will receive an email with your full order and all its details in the email you stated.
• You will also receive emails about the status in which it is: processed, paid, sent, completed, or canceled.
• Upon completion of the delivery of the order to ELTA Courier, we send you an email with the tracking number of your parcel, in order to monitor its progress on its site ELTA Courier or in the respective carrier of your choice.
  

• In case you have a problem with your order, you should contact by phone at 2810333559 or send an email to info@yfasmatakoumarelis.gr  indicating the order number, your name, and the problem you are facing.

• The VAT of the products is included in the final listed price.